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Technical Support Print

 

The OSCC, MAMPU provides a dedicated Technical Support unit to assist public sector agencies in implementing and maintaining OSS.

Level Of Support

The OSCC, MAMPU provides the following levels of technical support:

  • Advisory and consulting services.
  • Remote helpdesk support for all agencies.
  • Onsite technical support for agencies located in Putrajaya and the Klang Valley.

Public sector agencies can request for support from the OSCC, MAMPU through the following:

  • Call OSCC, MAMPU at +603-83191201
  • Submit online support request form
  • Browse and submit via the Knowledge Bank
  • Email at This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

Public sector agencies can refer to the following general guidelines when evaluating or planning for OSS implementation.

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Advanced Virtualisation Facility

A unique facility that divides resources of a computer into multiple execution environments, by applying technologies such as hardware and software partitioning, machine simulation and quality of service. It enables Public Sector agencies to test and evaluate OSS solutions remotely by utilising hardware resources at OSCC. It is provided for a fixed period of time to enable more agencies to utilise the facility.